Return and Refund Policy
Thank you for shopping at Al Reem couture.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns..
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to AL Reem, accessible from https://alreem-couture.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Return and Refund Policy
since All products are tailored to you , you cant cancel the Product after placing the order, in our website there is no refund policy all sales are final, however we offer exchange good if the product is damaged or doesnt match the advertise images
if you want to know more feel free to contact us by:
By email: [email protected]
Conditions for Returns / change
Goods to be eligible for a return under 2 conditions, 1- if your received a damaged product, 2- or the product doesnt match the shown picture. , please make sure that:
The Goods were purchased in the last 24 hours
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
We in AL REEM COUTURE are responsible for the cost of shipping for met condition return goods
Dubai – United Arab Emirates
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]